Deliver best customer service with Salesforce AI powered chatbot

“State of Service”, a Salesforce study states that 24% of service organizations currently use AI assistance that includes chatbots, text and voice analytics.

Girikon’s Salesforce Consulting Services team explains why and how to use Chatbot.

Salesforce releases usually come with new functions in line with business need and interest. Customer’s demand a smooth customer service. Service companies never find it easy despite their large pool of resources backing up customer support teams. AI powered Chatbots are one way to services the demand. 

Why AI powered Chatbot is used?

Easier and spontaneous conversation between customers and representatives
Deliver Personalized customer experience
Support Business across all digital channels such as Facebook, Twitter, SMS or even Phone.
Reduce the need for human intervention
Improves response time
Immediate response
Artificial Intelligence enabled chatbot is software that stimulates the chat with the user through messaging applications, websites, mobile applications and even through telephone in form of text, audio or both. Repetitive tasks can be automated for conversation between representatives and customers using chatbot. Artificial intelligence helps the chatbot to identify and analyze the data pattern and ultimately customer’s behavior. With the help of conversation logs with the customer AI and prediction analysis is executed in order to predict customer behavior.

Let’s have a look at how chat works?

When we think Chatbot two important actions are considered; customer request analysis and responding to the customer with accuracy.

Firstly, the chatbot software captures the request sent from the customer and starts identifying the customer intent by data extraction & matching rule implementation method. Defined by the business case a list of conditions is defined to fulfill customer request and Chatbot responds to customer with appropriate information.

How does Salesforce play a key role in chatbot?

Salesforce CRM holds extensive data about a customer i.e. communication and transaction history what can be considered the backbone of successful chatbot performance. To deliver better prediction and an effective response, Chatbot utilizes a machine learning algorithm when and where the data is needed.

Gartner reveals that 85 percent of all customer interactions will be automated by 2020 and believes that artificial intelligence will power 95 percent of all customer interactions by 2025.

How to increase business value using Chatbot?

Chatbot represents the business and the brand. For any business, customers are an important stakeholder and plan and execute the strategy to engage and retain their business value. To avoid delays in response to customers chatbot is key and connects directly with the customer to resolve issues the customer is facing. Chatbot does not only help customers, Chatbot also helps agents by automating repetitive tasks and maintaining the conversation hassle free.  Chatbot is a self-service support system and customers can access chatbot service anytime and from anywhere.

In parallel to supporting the customer service process, Chatbot also reduces resource costs to business and achieve less operational costs.

Customer relationships and communications are smoother, and AI powered chatbot is one of the reasons behind this. Salesforce allows business to reach their customer with a seamless and effective response system.

Article Source: http://www.articlesfactory.com/articles/technology/deliver-best-customer-service-with-salesforce-ai-powered-chatbot.html

Tips To Make Live Chat Support Remunerative

A lot of multinational giants are calling Chatbot, the next big thing in the customer service domain. Though this technology has gained appreciation within a short span of time, many experts and entrepreneurs disapprove its competence.

Chatbots are basically deployed for providing consumers live chat support services that should necessarily have a human touch; without this element, the services will not be deemed as effective. Human touch is an intrinsic part of the customer support domain and without it, processes like live chat will not be productive for sure. To make sure that your customers and business get the most out of this process, it is best to not depend on automation immensely. The organizations that render call center services in India or any other part of the world for the chat support process should keep certain aspects in mind, a few of which are elaborated below:

Firstly, as discussed above there is a need to maintain the human touch in outsourced customer care service in India and various other countries. Automation works wonders but when we talk about live chat support, it is crucial to understand that the customers expect a human’s assistance. Chatbot, no matter how high-tech cannot match the service quality of a live agent.
While Chatbots might not be as lucrative as they are deemed to be, certain technologies associated with this process sure are. It is suggested to deploy new age software solutions to manage data and to personalize the service experience.

Customizing the chat software module will surely be quite advantageous. The company’s branding and various other aspects should be a part of this module. Features like calling via VOIP and conversation storage for future reference can make this process more remunerative than ever.
Lastly, it is advised to invest in the proactive chat feature that helps agent initiate the conversation. By initiating the conversation businesses can convert visitors into customers and can boost the revenue generation. This can be done with the help of an automatically generated chat pop-up.
There are many other ways to boost the performance of live chat support but by following afore mentioned, enterprises can surely reap a myriad of benefits. This is an element that can create potential leads, which sure are vital for generating the desired profits. The leads generated via live chat can be easily pushed into the sales pipeline. So, by concentrating on this process, any commercial organization can thrive in the ever so competitive business domain.

Article Source: http://www.articlesfactory.com/articles/business/tips-to-make-live-chat-support-remunerative.html

What Is The Process Of Developing Chatbot From The Beginning?

A Chatbot is an artificial intelligence system that you interact with using voice or text. The interactions with a Chatbot can be as easy as asking requesting for the weather report.


On the other hand, the interactions can be more complicated like solving issues with the internet connection. In this article, you will get to learn the process of Chatbot Development from scratch.

1. Be able to spot opportunities for an AI-based Chatbot.
Before building a Chatbot, it is essential to understand the opportunities for a Chatbot that uses Artificial Intelligence. As businesses think of ways of incorporating Bot technology, they need to think of the jobs that can be automated by Artificial Intelligence solutions. When planning to carry out a specific task, Artificial Intelligence solutions are divided based on work and data complexity. Once the dual analyses of data and work complexity come together, activity models like efficiency, effectiveness, innovation, and expertise are achievable. When designers know why they are Developing Chatbot, they can be able to create conversations with it quickly.

2. Understanding the client goals.
You need to understand why a client needs to build a Chatbot, and what they want their Chatbot to do for them. Once you get answers to such questions during Chatbot Development, you can generate conversations that will help the clients meet their long-term goals. When the designer Developing Chatbot understands well why it is being created, then it becomes easy to come up with a functional conversation. Get some time and make a list of all the goals of each of your clients. Such a list will help you know how to serve your clients effectively.

3. Design a Chatbot conversation.
The moment the designers know the goals, they can come up with a better conversation with the Chatbot. Chatbot conversations are categorized as structured and unstructured interactions. The structured interactions mainly deal with the kind of information that is logical. On the other hand, unstructured interactions contain plain text that is written in a freestyle way. Conversations with friends, family, and colleagues mostly fall into the unstructured interactions segment. When developing the script for the messages, ensure that the topics being discussed are related to the purpose of the Chatbot. It is the responsibility of the designer to make the conversational user interface as simple as possible. To ensure that the flow is natural and task-oriented, the balance between open-ended and close-ended conversations should be perfect.

4. Developing a Chatbot using non-coding frameworks.
Most people prefer to have hands-on experience, but they tend to undergo a lot of trouble to achieve it. The good thing is that nowadays there are Chatbot builder platforms that have made life so much easier. Even though it might not be possible to create an Aan or NLP-enabled Chatbot that can be able to deal with unstructured data, you can create simplified Chatbot conversations and upload them to a cloud platform to serve some simple purposes. The non-coding frameworks have drag-and-drop templates that you can use to create bots.

5. Developing a Chatbot using coding frameworks.
To be able to create a Chatbot using code-based frameworks like Microsoft Bot, you need to hire Chatbot developers who know programming languages, AI, and mobile app development. Getting such a Chatbot ensures that you can solve complicated problems and serve your clients better by decoding their unstructured conversations. It is vital to ensure that all queries from your clients are responded to in real time so that they do not get frustrated and look for other options. Therefore, make sure that your team of developers has people who have vast knowledge on mobile app development.

Conclusion
Chatbots are the future of business. Therefore, every business owner should be willing to invest in a Chatbot. The fact that there are so many Chatbot platforms available, it has become stress-free to design a bot. The moment you understand the nature and complexity of the work to be done, you can be able to decide on the kind of bot your business requires. Do not be left behind by your competitors, stay updated.




Article Source: http://www.articlesfactory.com/articles/technology/what-is-the-process-of-developing-chatbot-from-the-beginning.html