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How a Chatbot can make for more effective online recruitment

Potential candidates love finding out more about the company for which they could one day be working, and it’s important for an employer to have a means of accommodating this demand.
Installing a chatbot on the recruitment page of your website is an easy and cost-effective way to engage with talented individuals hoping to land a job at your organisation. Here are just some of the great reasons to place one on your own careers site.

It promotes human interaction

Candidates will often have very specific questions about your advertised vacancy. In fact, a given applicant’s query may be so obscure or specific that it wouldn't make sense for the answer to be included in your site’s Frequently Asked Questions (FAQs) section.

This is where chatbots can help. Most of the time, you can have a human monitoring the live chat service, in readiness for a question to pop up. Such an operator will be able to offer specialist advice to your potential candidates, answering their pressing questions.

It is discreet

If a candidate is trying to look at the jobs you're advertising on your recruitment site but they are being constantly bombarded with pop-ups, it will be harder for them to find the information they need. In fact, they may leave your site altogether. A chatbot is not intrusive - it sits at the bottom of the page until the user is ready to engage with it. Of course, a candidate may not need to use it at all, but they are nonetheless likely to be reassured by its presence.

As a result, your Online recruitment efforts will be boosted because the chatbot proves that you've thought about the user experience of your site - meaning that candidates may trust your company more than others in your industry.

It comes with an intuitive design

More and more candidates are searching for jobs through mobile devices, so it's vital that your careers site is compatible with them.

You may have to spend a significant amount of money updating the design of your website to meet this demand, but chatbots give you one less thing to worry about. They are automatically optimised for mobile devices, thereby enabling you to cater to a larger demographic with minimal effort or expenditure.

Chatbots, however, are just one strand of the most effective Online recruitment strategy. When you combine this technology with the expertise offered by Webrecruit, you will maximise your chances of securing some of the most talented candidates in your sector.

Article Source: http://www.amazines.com/article_detail.cfm/6233393?articleid=6233393

Should Your Small Business Use ECommerce Chatbots?

Conversation is a core part of the buying process, whether you're asking the wine clerk what red she recommends or messaging a store owner on Facebook to see if they sell gift cards.

I'm sure you've visited a website and had a chat box pop up, asking if you needed help or offering to start a conversation. Chances are, the "person" with whom you're speaking isn't human.

A chatbot allows business owners to provide responses and solutions - and even generate leads and sales - 24/7 through automated customer service live chat. According to IBM, up to 80% of routine customer service questions could be answered by a chatbot.

There are two types of chatbots:

1. Those that rely on rules and can only accept/respond in limited ways.

2. Those that use artificial intelligence to employ sophisticated algorithms to accept/respond.

One of the areas we'll see this tech more and more in is healthcare. While nothing will replace a professional - especially in an emergency - it's convenient and fast to ask a bot a simple question about a cold or what medications interact with breastfeeding.

Here's an example: Florence is a popular online personal health assistant. "She" has become focused on two main features: health tracking and medication reminders. All users have to do is start a chat with her in Facebook Messenger, Kik or Skype and she'll jump in.

Now, let's take a look at three pros of conversational commerce:

1. Fast responses, multiple options. You're able to answer queries ultra-fast and this type of interaction is possible on a wide range of platforms including Facebook Messenger, SMS, Google Home, Amazon Alexa, Apple Business Chat and WeChat.

2. Money, money, money. You don't need to work late responding to questions and you don't need to pay employees to respond to every interaction. If you want to sell through your bot people can purchase your product or service anytime, anywhere.

3. You automatically gather data. eCommerce chatbots collect data so you can offer a more personalized experience each time someone communicates with your brand. And, you gain lots of valuable insight on your users' needs, pain points and buying habits.

Caption: Domino's uses a wide variety of tools to allow pizza lovers to rapidly order, pay and track their food.

Let's balance that out with three cons:

1. They can't replace humans. Especially in the medical and legal fields, there's a concern that patients may use these technologies instead of seeking professional help. Also, you shouldn't use conversational commerce as your only form of customer service. Your clients should be able to connect with a live person, at least during your regular business hours.

2. Misunderstandings can happen. The problem is with natural language understanding, which is the ability to determine intent. Bots aren't as skilled at understanding us as our fellow humans are - at least not yet. Customers will get frustrated with eCommerce chatbots that don't work well and will take their business to a competitor.

3. They're not right for every situation. It's true that many companies can benefit from this ever-changing technology, but don't try and force it. If your services are too complex to map out in AI chat or require thorough consultations, a chatbot probably won't help lead-qualifying efforts or sales.

Chatbots are far from perfect, and while they'll certainly advance going forward, you don't want to alienate customers now. By understanding the pros and cons, you can ensure you're making the best chat-choice for your business.





Article Source: http://EzineArticles.com/10075504

End Customer Frustration With Chatbots

Businesses that put chatbots instead of human customer service representatives in front of their customers have a good reason for doing so. Although nothing beats the human touch, so to speak, a chatbot is more than capable of giving every customer what they want-a direct answer to their question. If you've been running an online store for quite some time, you would know for a fact that you can never teach a customer to be patient. They get frustrated every time their call is placed on hold for too long or their question is not answered immediately. Still, the fact remains that they keep you in business, so you have to make sure that their issues are resolved fast. Your customer support team don't work round the clock, but even then your customers expect immediate answers to their queries or concerns. What do customers think of a bot? More than 50% of online shoppers in the UK are considering using a chatbot. They have no qualms about relying on this artificial intelligence (A.I) powered application to understand a brand better, especially if a bot can answer their questions accurately. Close to 40% of them even said they will gladly use A.I., if it were available on a website, to buy clothes; think eBay ShopBot. From their standpoint, there is not much difference between talking to a chatbot and a real person-if anything, it's going to improve their online experience. However, buyers of high-value products like jewellery and cars see a big difference between a human customer service rep and a bot that simulates human conversation. This group of cautious shoppers prefer to have someone walk them through their journey and answer their questions in detail. Three reasons why you need a chatbot Because they recognise and react to human speech, chatbots come in very handy in the day-to-day operations of a business. They are programmed to analyse customer data, hence an excellent tool for addressing frequently asked questions on your site, which in turn could increase your sales. Hiring and training new employees to be in your company's frontliner will cost you more than it does making a chatbot. This is not to say you shouldn't hire people anymore; nothing can replace the human empathy. We're all for skilled individuals, but combining their talents with A.I. is a smart way to advance your business. Whether you're an online start-up company or a seasoned eCommerce entrepreneur, the list below explains how using a chatbot can benefit your business. #1 Chatbots work 24/7. #2 They can respond quickly to simple questions. #3 You can program a chatbot to forward a difficult question from a customer to yourself, or to your members of staff, in a timely manner. Chatbots are, no doubt, among the latest communication tools that you should take advantage of for your eCommerce business. Fusing their efficiency with your customer support's interpersonal skills is surely going to make your customers happy, which is tantamount to higher sales. Are you considering a chatbot support system for your website? Online sellers don't be left behind. Multichannel marketing is the quickest route to reach your customers. UnderstandingE offers tutorials on Magento, M2E Pro, Magmi and other eCommerce tools that allow you to sell and earn more on Amazon, eBay and your own website. See you there! Article Source: http://EzineArticles.com/9713334

Tiny Agents of Success: Chatbots

Chatbots are gaining popularity in all the sectors of Service Industry. A chatbot is a computer program that simulates human conversations, they are powered by Artificial Intelligence.

Organizations are adopting chatbots to provide customer support and work as knowledge assistants and business advisors. The insurance industry and chatbots go hand in hand. Insurance chatbots are helping the organizations to simplify communication processes and sell products and services. Millennials want everything instant and simple, and that's exactly what a bot for insurance does.

Insurance chatbots provide a simple platform to access information related to insurance and reach the millennial through the medium they are most accustomed to. Nowadays, insurance products are complex and have many variations. Insurance policies are often customized according to an individual's requirements, chatbots eliminate human involvement and fasten the process. Chatbots reduce the manpower in call centers, which helps the organization to cut down on overhead expenses.

Insurance organizations can deploy chatbots for several functions, some of them are:

 • Marketing: Chatbots can be used to launch new campaigns to support new products, and services. Chatbots basically help insurers to market their brand.

• Information Assistance: Chatbots can be used pre-sales agents as they can educate customers on insurance products and services.

• Simple Claim Process: Insurance chatbots can help a customer to register the first notice of loss, schedule the survey appointment for the field adjuster, offer loss prevention recommendations, arrange emergency assistance during accidents, and offer pre and post disaster help.

 • Customer Support: Insurance chatbots are an ideal customer support, as they offer 24X7 availability and an easy to use user interface. They can engage in natural conversations as they are more like humans.

They offer solutions to customer queries and help customers to choose the products and tailor them to their specific needs. They also remind customers about premium payments that are due and renewals. With the advent of Chatbots, an increase in human-machine interactions can be seen. Since these interactions are in a simple conversational language, Chatbots have made a drastic change in the customer service domain.

 Insurance chatbots improve employee productivity as chatbots let them focus on more complex and important activities. Chatbots are helping organisations to achieve maximised customer experience and make the interactions more personalised. Chatbots offer quick and relevant access to information.

The way chatbots are transforming Insurance Industry, it is certain that chatbots are here to stay. To scale your insurance business, deploy an Insurance chatbot today. Article Source:

http://EzineArticles.com/9705357