Showing posts with label knowing. Show all posts
Showing posts with label knowing. Show all posts
Wednesday, 11 September 2019
Tuesday, 10 September 2019
Sunday, 8 September 2019
Your Customer Engagement Strategies Are About to Become Obsolete
A customer needs help with one of your products for that big important meeting first thing in the morning. What does he do?
No, he doesn't call, or waste time trawling through your website for an elusive bit of information. He clicks on the "Live Chat" icon, types in his question, and waits. What happens next decides whether he continues to be your customer the next morning.
In a 24/7 world, customer engagement strategies can't afford to nap. Customers already prefer live chat over any other communication channel, and why not? It's quick, it's unobtrusive, and it makes a lot more sense than hanging on to a call while an automated voice tells you how important you are to them. Problem is, 24/7 customer support is expensive to maintain; too expensive for most small and mid-level companies.
The solution is, of course, chatbots. Chatbots, or interactive software robots are already sophisticated enough to handle basic conversations and questions. Some of the more advanced ones can even hold rudimentary conversations, adding elements of whimsy and delight to even the most rote responses. Also, since every good chatbot platform has at its core a powerful machine learning algorithm, it is only going to become smarter and better with time.
But what about the human element? Is it really advisable to completely remove it from your customer engagement strategies? The obvious answer is no, which is why chatbots are not meant to replace your customer service personnel.
A chatbot platform is there to provide support. It can make conversations quicker and responses more accurate. In fact, only for the most generic conversations and queries is a chatbot supposed to handle the entire conversation itself. Anything more challenging can be transferred to a human customer service executive. In fact, most leading chatbot platforms already provide this "live agent" feature, making it easy for companies to have a hybrid system in place.
As we can see, chatbots are extremely powerful and flexible tools that have considerable impact on customer satisfaction and thus, business growth. For example:
Chatbots are taking over almost every aspect of customer engagement strategies, and why not? They combine the advantages of traditional customer service, powered by human agents, with the benefits of scale and accuracy provided by technology. It doesn't matter whether a chatbot is talking to one person or one thousand; every conversation is customized and specific to its audience. As a company grows and there is more inflow of data, chatbots will only get better, smarter, and more helpful. And make all other strategies pretty much obsolete.
Chatbots can empower your customer engagement strategies, and it's time to buy in or get left behind. Visit us at https://www.webspiders.com for a free and quick demo.
Article Source: https://EzineArticles.com/expert/John_Murphy/1489150
No, he doesn't call, or waste time trawling through your website for an elusive bit of information. He clicks on the "Live Chat" icon, types in his question, and waits. What happens next decides whether he continues to be your customer the next morning.
In a 24/7 world, customer engagement strategies can't afford to nap. Customers already prefer live chat over any other communication channel, and why not? It's quick, it's unobtrusive, and it makes a lot more sense than hanging on to a call while an automated voice tells you how important you are to them. Problem is, 24/7 customer support is expensive to maintain; too expensive for most small and mid-level companies.
The solution is, of course, chatbots. Chatbots, or interactive software robots are already sophisticated enough to handle basic conversations and questions. Some of the more advanced ones can even hold rudimentary conversations, adding elements of whimsy and delight to even the most rote responses. Also, since every good chatbot platform has at its core a powerful machine learning algorithm, it is only going to become smarter and better with time.
But what about the human element? Is it really advisable to completely remove it from your customer engagement strategies? The obvious answer is no, which is why chatbots are not meant to replace your customer service personnel.
A chatbot platform is there to provide support. It can make conversations quicker and responses more accurate. In fact, only for the most generic conversations and queries is a chatbot supposed to handle the entire conversation itself. Anything more challenging can be transferred to a human customer service executive. In fact, most leading chatbot platforms already provide this "live agent" feature, making it easy for companies to have a hybrid system in place.
As we can see, chatbots are extremely powerful and flexible tools that have considerable impact on customer satisfaction and thus, business growth. For example:
- Chan Brothers, one of Singapore's leading travel agents, claims chat conversations have contributed to between 10 and 15 percent of company growth in a few months. Their chatbot helps users with travel package suggestions, currency conversion and real-time weather updates.
- The National Railroad Passenger Corporation or AMTRAK has saved over one million dollars in customer service expenses
- Rapidminer, a data science company, has replaced all lead capture forms with chatbots, and claims that over a quarter of the sales pipeline is influenced by chatbots
- Online recruitment firm Firstjob employs an AI recruiting chatbot assistant that has automated 75% of the entire qualifying process.
Chatbots are taking over almost every aspect of customer engagement strategies, and why not? They combine the advantages of traditional customer service, powered by human agents, with the benefits of scale and accuracy provided by technology. It doesn't matter whether a chatbot is talking to one person or one thousand; every conversation is customized and specific to its audience. As a company grows and there is more inflow of data, chatbots will only get better, smarter, and more helpful. And make all other strategies pretty much obsolete.
Chatbots can empower your customer engagement strategies, and it's time to buy in or get left behind. Visit us at https://www.webspiders.com for a free and quick demo.
Article Source: https://EzineArticles.com/expert/John_Murphy/1489150
How a Chatbot can make for more effective online recruitment
Potential candidates love finding out more about the company for which they could one day be working, and it’s important for an employer to have a means of accommodating this demand.
Installing a chatbot on the recruitment page of your website is an easy and cost-effective way to engage with talented individuals hoping to land a job at your organisation. Here are just some of the great reasons to place one on your own careers site.
It promotes human interaction
Candidates will often have very specific questions about your advertised vacancy. In fact, a given applicant’s query may be so obscure or specific that it wouldn't make sense for the answer to be included in your site’s Frequently Asked Questions (FAQs) section.
This is where chatbots can help. Most of the time, you can have a human monitoring the live chat service, in readiness for a question to pop up. Such an operator will be able to offer specialist advice to your potential candidates, answering their pressing questions.
It is discreet
If a candidate is trying to look at the jobs you're advertising on your recruitment site but they are being constantly bombarded with pop-ups, it will be harder for them to find the information they need. In fact, they may leave your site altogether. A chatbot is not intrusive - it sits at the bottom of the page until the user is ready to engage with it. Of course, a candidate may not need to use it at all, but they are nonetheless likely to be reassured by its presence.
As a result, your Online recruitment efforts will be boosted because the chatbot proves that you've thought about the user experience of your site - meaning that candidates may trust your company more than others in your industry.
It comes with an intuitive design
More and more candidates are searching for jobs through mobile devices, so it's vital that your careers site is compatible with them.
You may have to spend a significant amount of money updating the design of your website to meet this demand, but chatbots give you one less thing to worry about. They are automatically optimised for mobile devices, thereby enabling you to cater to a larger demographic with minimal effort or expenditure.
Chatbots, however, are just one strand of the most effective Online recruitment strategy. When you combine this technology with the expertise offered by Webrecruit, you will maximise your chances of securing some of the most talented candidates in your sector.
Article Source: http://www.amazines.com/article_detail.cfm/6233393?articleid=6233393
Friday, 6 September 2019
Artificial Intelligence Chatbot: Your Virtual Help Desk That Can Satisfy Customer Queries Instantly
The word Artificial intelligence chatbot has been around for some time but is gaining recognition and popularity very recently. It is actually an advanced automated chat system that has a knowledge of almost thousands words or even more and integrates memories as well as emotions. It even has in built sentence structure capacity. Now, how does it help consumers or businesses? Most online customers are very impatient and always seem to be in a hurry while putting forward their queries or demands to organizations and online businesses. It has been observed that most of the time they need immediate answers from the online support system and in fact prefer getting it within a day or sometimes even within a few hours.
The artificial intelligence chatbot has a virtual help desk that helps the concerned company to provide answers immediately; that too 24X7. Customers can chat with this system anytime and from any location of the world and get instant replies. No need to wait for a live support person to answer because at times human beings do need a break; might be very busy and customers have to stay on hold or might not have immediate answers to a particular question. However, there is no such thing with the computer generated automated chat system. No matter what type of business you have and whether your company is providing services or product; an automated chat will help turn almost all your visitors into future customers very quickly because of the prompt response. These are actually virtual help desks that smart and intelligent enough to find out the likings of consumers and help them navigate and find the right product or services, answer their queries is the best possible way and meet their urgent requirements.
An artificial intelligence chatbot has helped numerous organizations to get more business, increase sales and also make necessary improvements. If you are running a business then resorting to such a system can immensely help you to upgrade your services and make your present as well as future customers really satisfied. This live chat system or virtual help desk is very flexible and can fit in any of the existing system properly. Later on, an executive who takes care of the automated chat system will easily understand the changes that are needed for a specific customer.
Article Source: http://EzineArticles.com/5811326
The artificial intelligence chatbot has a virtual help desk that helps the concerned company to provide answers immediately; that too 24X7. Customers can chat with this system anytime and from any location of the world and get instant replies. No need to wait for a live support person to answer because at times human beings do need a break; might be very busy and customers have to stay on hold or might not have immediate answers to a particular question. However, there is no such thing with the computer generated automated chat system. No matter what type of business you have and whether your company is providing services or product; an automated chat will help turn almost all your visitors into future customers very quickly because of the prompt response. These are actually virtual help desks that smart and intelligent enough to find out the likings of consumers and help them navigate and find the right product or services, answer their queries is the best possible way and meet their urgent requirements.
An artificial intelligence chatbot has helped numerous organizations to get more business, increase sales and also make necessary improvements. If you are running a business then resorting to such a system can immensely help you to upgrade your services and make your present as well as future customers really satisfied. This live chat system or virtual help desk is very flexible and can fit in any of the existing system properly. Later on, an executive who takes care of the automated chat system will easily understand the changes that are needed for a specific customer.
Article Source: http://EzineArticles.com/5811326
Thursday, 5 September 2019
Should Your Small Business Use ECommerce Chatbots?
Conversation is a core part of the buying process, whether you're asking the wine clerk what red she recommends or messaging a store owner on Facebook to see if they sell gift cards.
I'm sure you've visited a website and had a chat box pop up, asking if you needed help or offering to start a conversation. Chances are, the "person" with whom you're speaking isn't human.
A chatbot allows business owners to provide responses and solutions - and even generate leads and sales - 24/7 through automated customer service live chat. According to IBM, up to 80% of routine customer service questions could be answered by a chatbot.
There are two types of chatbots:
1. Those that rely on rules and can only accept/respond in limited ways.
2. Those that use artificial intelligence to employ sophisticated algorithms to accept/respond.
One of the areas we'll see this tech more and more in is healthcare. While nothing will replace a professional - especially in an emergency - it's convenient and fast to ask a bot a simple question about a cold or what medications interact with breastfeeding.
Here's an example: Florence is a popular online personal health assistant. "She" has become focused on two main features: health tracking and medication reminders. All users have to do is start a chat with her in Facebook Messenger, Kik or Skype and she'll jump in.
Now, let's take a look at three pros of conversational commerce:
1. Fast responses, multiple options. You're able to answer queries ultra-fast and this type of interaction is possible on a wide range of platforms including Facebook Messenger, SMS, Google Home, Amazon Alexa, Apple Business Chat and WeChat.
2. Money, money, money. You don't need to work late responding to questions and you don't need to pay employees to respond to every interaction. If you want to sell through your bot people can purchase your product or service anytime, anywhere.
3. You automatically gather data. eCommerce chatbots collect data so you can offer a more personalized experience each time someone communicates with your brand. And, you gain lots of valuable insight on your users' needs, pain points and buying habits.
Caption: Domino's uses a wide variety of tools to allow pizza lovers to rapidly order, pay and track their food.
Let's balance that out with three cons:
1. They can't replace humans. Especially in the medical and legal fields, there's a concern that patients may use these technologies instead of seeking professional help. Also, you shouldn't use conversational commerce as your only form of customer service. Your clients should be able to connect with a live person, at least during your regular business hours.
2. Misunderstandings can happen. The problem is with natural language understanding, which is the ability to determine intent. Bots aren't as skilled at understanding us as our fellow humans are - at least not yet. Customers will get frustrated with eCommerce chatbots that don't work well and will take their business to a competitor.
3. They're not right for every situation. It's true that many companies can benefit from this ever-changing technology, but don't try and force it. If your services are too complex to map out in AI chat or require thorough consultations, a chatbot probably won't help lead-qualifying efforts or sales.
Chatbots are far from perfect, and while they'll certainly advance going forward, you don't want to alienate customers now. By understanding the pros and cons, you can ensure you're making the best chat-choice for your business.
Article Source: http://EzineArticles.com/10075504
I'm sure you've visited a website and had a chat box pop up, asking if you needed help or offering to start a conversation. Chances are, the "person" with whom you're speaking isn't human.
A chatbot allows business owners to provide responses and solutions - and even generate leads and sales - 24/7 through automated customer service live chat. According to IBM, up to 80% of routine customer service questions could be answered by a chatbot.
There are two types of chatbots:
1. Those that rely on rules and can only accept/respond in limited ways.
2. Those that use artificial intelligence to employ sophisticated algorithms to accept/respond.
One of the areas we'll see this tech more and more in is healthcare. While nothing will replace a professional - especially in an emergency - it's convenient and fast to ask a bot a simple question about a cold or what medications interact with breastfeeding.
Here's an example: Florence is a popular online personal health assistant. "She" has become focused on two main features: health tracking and medication reminders. All users have to do is start a chat with her in Facebook Messenger, Kik or Skype and she'll jump in.
Now, let's take a look at three pros of conversational commerce:
1. Fast responses, multiple options. You're able to answer queries ultra-fast and this type of interaction is possible on a wide range of platforms including Facebook Messenger, SMS, Google Home, Amazon Alexa, Apple Business Chat and WeChat.
2. Money, money, money. You don't need to work late responding to questions and you don't need to pay employees to respond to every interaction. If you want to sell through your bot people can purchase your product or service anytime, anywhere.
3. You automatically gather data. eCommerce chatbots collect data so you can offer a more personalized experience each time someone communicates with your brand. And, you gain lots of valuable insight on your users' needs, pain points and buying habits.
Caption: Domino's uses a wide variety of tools to allow pizza lovers to rapidly order, pay and track their food.
Let's balance that out with three cons:
1. They can't replace humans. Especially in the medical and legal fields, there's a concern that patients may use these technologies instead of seeking professional help. Also, you shouldn't use conversational commerce as your only form of customer service. Your clients should be able to connect with a live person, at least during your regular business hours.
2. Misunderstandings can happen. The problem is with natural language understanding, which is the ability to determine intent. Bots aren't as skilled at understanding us as our fellow humans are - at least not yet. Customers will get frustrated with eCommerce chatbots that don't work well and will take their business to a competitor.
3. They're not right for every situation. It's true that many companies can benefit from this ever-changing technology, but don't try and force it. If your services are too complex to map out in AI chat or require thorough consultations, a chatbot probably won't help lead-qualifying efforts or sales.
Chatbots are far from perfect, and while they'll certainly advance going forward, you don't want to alienate customers now. By understanding the pros and cons, you can ensure you're making the best chat-choice for your business.
Article Source: http://EzineArticles.com/10075504
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